Frequently Asked Questions (FAQs)
1. How do I place an order?
2. What are Realpost hours of operation?
3. How long does it take to complete my order?
4. Is Realpost licenced and insured?
5. What is Realpost regular service area?
6. What is Realpost extended service area?
7. My sign is not up yet, what happened?
8. What if my client belongs to an HOA?
9. What if the HOA requires a special type of sign?
10. What are the standard colors of post that Realpost supplies?
11. My sign is missing, what do I do?
12. What if there is a tall hedge or fence?
13. What if the post was vandalized, stolen or broken?
14. What if there is the threat of a tropical storm or hurricane?
15. What is the refund policy?
17. How long is the term that my sign can remain on the property?
1. HOW DO I PLACE AN ORDER?
If you are a “New Customer” that is responsible for the payment of the sign installation, just sign up for a new account online. After you have signed up you can login and place your order. (Just complete the information and payment). We will automatically receive an e-mail notice to complete your order. (We will not receive your order unless payment is completed at the same time).
2. WHAT ARE REALPOST’S HOURS OF OPERATION?
Our phone (voicemail), fax & e-mail and website is ready 24 hours a day. We are closed weekends and on all major holidays. We will return all calls by noon the following business day.
3. HOW LONG DOES IT TAKE TO COMPLETE MY ORDER?
Please allow 2 “working” days for your order to be completed. About 70% of orders are complete the next “working” day. There are some areas that may take up to 3 “working” days. Those areas are: Deerfield/Pompano Beach, west Miramar/Pembroke Pines (west of Flamingo Road), and Miami Dade (south of Coral Way). If you require that the order be guaranteed the next “working day”, then check that option on the form. (This service is for our regular service area only and will be completed for a nominal fee).
4. IS REALPOST LICENCED AND INSURED?
Yes, we are licensed and insured for your protection. We have been in business since 1984!
5. WHAT IS REALPOST’S REGULAR SERVICE AREA?
We service all of Broward, Miami Dade & Palm Beach*(see #6 below) Counties.
6. WHAT IS REALPOST’S EXTENDED SERVICE AREA?
Palm Beach County. This area is serviced for an extra nominal charge, (see pricing and policies), and may take 2-4 additional days to complete.
7. MY SIGN IS NOT UP YET. WHAT HAPPENED?
It is on a very rare occasion that you will need to ask this question. First, check your order confirmation to ensure that your order was actually sent to us. All work is complete within 2 “working” days, (see “How long does it take to complete my order?”). Sometimes due to extreme weather we may be slowed down. As soon as the weather clears, we will resume operations and will complete your request in the order in which they were received. Make sure you give us all the information that we need to find and access the property. Include gate codes, the correct address direction, (NW, SE, ect). If there is a fence or a gate, please inform the owner that we will be out to their property within 2 “working” days and to unlock the gate and/or inform the guard gate for our “clearance” should they not be home.
8. WHAT IF MY CLIENT BELONGS TO A HOMEOWNERS ASSOCIATION, (HOA)?
The agent ordering the sign must check with the association to verify the “current” rules regarding real estate signs. The agent is responsible to give us this information so we can place the correct size sign in the correct location according to the HOA rules. We are aware of “most” rules of HOA’S in our standard service area, but the HOA rules change many times with the new appointment of HOA directors and their enforcement of those rules. If you or your client requests a sign that is against the HOA or City and County requirements, you must provide us with a letter stating that you will be 100% responsible for any damages to the property and any fines or action by that HOA or Government entity and have it signed by your Broker or Office Manager.
9. WHAT IF THE HOA REQUIRES A SPECIAL TYPE OF SIGN?
In the case that a special sign type is required, you or your office must supply Realpost with that sign. We will install that sign for you. In some cases there may be an additional fee for that sign. (Heron Bay or Parkland Isles type would be an example).
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10. WHAT ARE THE STANDARD COLORS OF POST THAT REALPOST SUPPLIES?
We have 5 colors to choose from. White, Red (ERA), Yellow (C21), Blue and Black. Realpost will always install a white post unless you check otherwise on the form.
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11. MY SIGN IS MISSING. WHAT DO I DO?
Ask your client if they know what happened to the sign. Realpost will only remove your sign for the following reasons: 1) We received an order by you or your office to remove the sign. 2) The owner or tenant of the property contacted us. 3) You or your office did not update the inventory list sent to you or your office by us. 4) We received an order by another realtor to install their sign on the property. 5) During a drive by of the property, we found that just the post without your sign panel was in the yard.
12. WHAT IF THERE IS A TALL HEDGE OR FENCE?
Realpost can install a taller post, (for an additional nominal fee). Our standard post height is about 6′ after installation. We can extend a post to 8′ and 10′ (maximum height) after installation.
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13. WHAT IF THE POST WAS VANDALIZED, STOLEN OR BROKEN?
Realpost will replace the post at your request. The agent or office is responsible for any loss of the post and/or any Realpost equipment (riders, info box, ext), will be charged accordingly. Please talk to your client to see if there is an underlying problem at the property before ordering a replacement post.
14. WHAT IF THERE IS THE THREAT OF A TROPICAL STORM OR A HURRICANE?
We suggest that you wait until we are actually under a “watch” or “warning”. At that time you should remove “only” the sign panel and any riders. Leave the post in place as it offers very little wind resistance. After the threat has passed, just hang the sign and riders. Realpost will not be able to remove your sign in the case of any storms. If you or your client decides to remove the entire sign and post, there will be a charge to go out and reinstall the sign. Realpost will continue to work until we are under a watch or warning. After the storm passes, we will start work as soon as it is safe with repairs and removals only. All new install orders will be complete as soon as we are able to safely do so in the order in which they were received.
15. WHAT IS THE REFUND POLICY?
Refunds given within 5 working days for work that cannot be completed for unforeseen reasons.
Example: Signs not allowed by HOA, no place to locate sign, property owner canceled, ect.
We do not share your information with anyone.
17. HOW LONG IS THE TERM THAT MY SIGN CAN REMAIN ON THE PROPERTY?
Your original order includes installation and removal. The term it can stay installed on the original property is 6 months. If you need the sign to remain longer than the 6 month term, you will automatically get an email stating that the sign is expiring in 7 days. If you want it to stay up, do nothing and it will be automatically renewed for a fee of $10 for an additional term (6 months). If you want it removed, request the removal before it gets renewed. There is no refund after the renewal is charged. The sign must remain on the original property installed by Realpost. It can not be moved without our authorization..